We stand behind all our products with a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, contact us within 30 days for a full refund or exchange. Your satisfaction is our top priority.

Yes, we offer beautiful gift wrapping for an additional fee. You can select gift wrapping during checkout and include a personal message. Gift-wrapped orders are perfect for special occasions and make wonderful presents.

You can modify or cancel your order if it has not yet been processed for shipping. Please contact customer service immediately if you need to make changes. Once an order is in the shipping process, modifications may not be possible.

We take your privacy seriously and follow strict data protection protocols. We never sell or share your personal information with third parties. All data is encrypted and stored securely. Please review our full privacy policy for detailed information.

Currently, we do not have a dedicated mobile app, but our website is fully optimized for mobile devices. You can shop easily on your smartphone or tablet through any web browser. We are working on a mobile app for future release.

You can reach our customer service team by email at support@ecophysis.com, through our contact form on the website, or by phone at 1-800-ECOPHYSIS during business hours (9 AM - 6 PM EST, Monday-Friday). We typically respond within 24 hours.

Yes, all our products are cruelty-free and we do not test on animals. We are committed to ethical practices and use only plant-based, natural ingredients. Our products are suitable for vegans and vegetarians.

If your order arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no cost to you. Please keep all packaging materials as they may be needed for the claim process.

Yes, we ship to select international destinations. Shipping costs and delivery times vary by country. Please check our shipping page for a complete list of supported countries. International orders may be subject to customs duties and taxes.

Ecophysis is a natural products company specializing in organic honey, beeswax candles, natural skincare products, and eco-friendly home goods. We are committed to sustainable practices and offer only the highest quality natural products sourced from trusted suppliers.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All payments are processed securely through our encrypted payment gateway to protect your financial information.

Creating an account is easy! Click "My Account" in the top menu, then "Register" to create your account. You can also create an account during checkout. Having an account allows you to track orders, save addresses, and view order history.

Yes, we offer wholesale pricing for retailers and bulk orders. Please contact our wholesale department at wholesale@ecophysis.com for pricing information and minimum order requirements. We work with retailers, spas, and wellness centers.

Store products in a cool, dry place away from direct sunlight. Honey should be stored at room temperature. Beeswax candles should be kept in a cool place to prevent melting. Skincare products should be used within 12 months of opening for best results.

Yes, all our products are certified organic by recognized certification bodies. We provide detailed ingredient lists and certification information for each product. Our commitment to organic standards ensures you receive the purest, most natural products available.

We offer a 30-day return policy for unopened products in original packaging. Returns must be initiated within 30 days of delivery. Please contact customer service to start a return. Return shipping costs are the responsibility of the customer unless the item was defective.

Once your order ships, you will receive a tracking number via email. You can also log into your account to view order status and tracking information. For any shipping concerns, please contact our customer service team.

We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Free shipping is available on orders over $50. International shipping is available to select countries with delivery times varying by location.

Placing an order is simple! Browse our products, add items to your cart, and proceed to checkout. You can create an account for faster future purchases or checkout as a guest. We accept all major credit cards and PayPal.